| Digiwest Internet Inc. has zero tolerance for
UBE/UCE (unsolicited bulk email/unsolicited commercial email). This policy protects our
customers as well as the internet community from the negative effects of "spam"
related activity. Digiwest defines UBE/UCE as unsolicited broadcast or commercial email
that is sent to addresses that do not affirmatively and verifiably request such material
from that specific sender. Our Policies:
1. Digiwest customers, and customers of
Digiwest customers or any user of bandwidth and/or services on our network (herein
described as 'users') are prohibited from sending UBE/UCE. Users may be asked to produce
records that verify that explicit affirmative permission was obtained from a recipient
before a mailing was sent. Digiwest may consider the lack of such proof of
explicit affirmative permission of a questionable mailing UBE/UCE at its sole discretion.
2. Digiwest customers are prohibited from
maintaining open mail relays on their servers. Ignorance of the presence or operation of
an open mail relay is not and will not be considered an acceptable excuse for its (the
open mail relay) operation. Multiple infractions of this policy will result in a
discontinuation of service.
3. Digiwest customers will be notified in the
event that they may be hosting sites listed as violators of the above policy. Again,
failure to rectify such situations may be cause for termination.
4. Digiwest customers are prohibited from
providing hosting services for websites that have been included in UBE/UCE. Hosting
includes, but is not limited to, hosting website(s), providing DNS services as well as
website redirect services.
5. Valid complaints received by Digiwest will
be forwarded to customer for a response and resolution. If within twenty-four (24) hours
there is no response, Digiwest may block traffic to and from the IP address involved in
the UBE/UCE complaint until the problem is resolved and preventative measures have been
implemented to prevent the violation from recurring. All users are responsible for
maintaining a working email contact and updating that information with Digiwest when it
changes.
6. If Digiwest receives repeat complaints
indicating that a problem has not been solved, Digiwest reserves the right to suspend
and/or cancel any and all services provided to the user after a notification of no less
than two (2) hours.
To report an incidence of abuse, please report
it to abuse@Digiwest.com.ar
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